Verify your product authenticity

Your Product is Real

Register your Hēlo device for a chance to win a free 10-pack of Hēlo disposables of your favorite flavor.

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Your Product is Counterfeit/Fake

The code you entered is invalid and you should not use this product.
To report the store in which you received this item, fill out the information below.

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How Do I Obtain the Security Code?

Locate the authentication label and scratch off its coating to obtain the 11-digit security code.

We work towards ensuring clones of Hēlo products are kept off the market. Always check authenticity by inspecting the packaging for Hēlo 11 digit serial numbers. Scratch the covering off for the verification section security code. All numbers must be matching for an authentic Hēlo device.